Frequently Asked Questions
Here you will find answers to the most frequently asked questions. Our goal is to make your experience as smooth and enjoyable as possible. Is your question not listed? Feel free to contact our customer service team. We are happy to help you!
Shipping
Do you ship worldwide?
Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We have discounts and promotions throughout the year, so stay tuned for exclusive offers.
How long does it take to receive my order?
It depends on where you are. Orders processed here take 5-7 working days to arrive. Overseas deliveries can take between 7-16 days. Delivery details will be provided in your confirmation email.
Which carriers do you use?
We use all major carriers and local courier partners. You will be asked to choose a delivery method during checkout.
Product
Can I return my product?
We always strive to ensure that our customers appreciate our products, but if you do need to return an order, we are happy to help. Just send us an e-mail and we will take you through the process.
Can I have my product personalised?
That depends on the maker and the product. All options are listed on the product page, on which you will find the possibilities to customise the product.
Other
Do you have another question?
You can contact us via our contact page! We will be pleased to help you.