Returns
Packaging of your bag upon delivery
When you receive your bag, it's usually neatly wrapped in paper. We do this on purpose - this way, the bag stays in good shape and is well-protected during storage.
During quieter periods, we often remove the protective paper for you, but during peak periods (like during a SALE), that's not always possible. No problem: you can easily remove the protective paper.
Then let your bag breathe for a bit - the leather will naturally return to its perfect shape. Think of it as a mini beauty sleeper for your bag!
Free shipping
We don't charge shipping costs for orders over €150. Please note: if you order two or more items and return them (partially), resulting in a final purchase price below €150, you will still be charged shipping costs.
Not satisfied with your order?
We're sorry to hear that, but don't worry, you have 30 days to change your mind!
Register your return via the link below:
https://smaakamsterdam.shipping-portal.com
Once we have received the package, we will refund the purchase amount within 7 working days.
Make sure the item is in new condition (unworn and undamaged). All returned items must be in their original packaging, including all tags. Returns of items purchased from one of our retailers will not be accepted.
For international orders outside the European Union (EU), we do not offer a returns portal. Customers are responsible for return shipping at their own expense and bear the risk of return. Shipping, import, or export fees are not reimbursed for refunds or returns.
Returns from the Netherlands:
If you want to return an item from the Netherlands, we charge a standard fee of €5 excluding VAT to cover shipping and handling. You can also return your item to one of our stores for free.
Returns from Belgium and Germany:
For customers in Belgium and Germany, the return shipping fee is €8.50 excluding VAT. This fee helps us manage the logistics of processing returns efficiently.
Rest of Europe Returns Policy:
Customers in other European countries pay €12.50 excluding VAT for return shipping. This fee covers the higher shipping and handling costs.
Our return address is:
TASTE AMSTERDAM
Modem Street 19
1033 RW
Amsterdam
Shop Returns Policy:
The easiest way is to return your item in person. Bring your purchase to one of our stores, and we'll process your return for free. This saves you money on return shipping and allows us to help you right away.
Sale:
If you notice that an item you just purchased has gone on sale, please feel free to contact us at support@smaakamsterdam.nl if you have any questions.