Delivery and Shipping

Packing on delivery

When you receive your bag, it is carefully wrapped in paper. We do this to keep the bag in good shape and protected during storage and transportation.

During quiet periods, we often already remove the protective paper for you. During busier times, such as SALE, this may not be possible. No worries: you can easily remove the paper yourself.

Tip: let your bag "breathe" for a while afterward. The leather will mold itself back nicely - think of it as a short beauty sleep for your bag!

Shipping Information & Return Policy

Free shipping

• Netherlands, Belgium & Germany, other EU countries: free shipping from €150
• United Kingdom: free shipping from £150
• United States: free shipping from $230 (approx. €200)
• Rest of the World: free shipping from $230 (approx. €200)

Notice: If you order multiple items and return (part of) them, causing the final purchase amount to fall below the free shipping threshold, shipping costs will still be charged.

Shipping costs by region

Netherlands

• Free from €150
• €5.95 on orders under €150.

Belgium & Germany

• Free from €150
• €6.95 on orders under €150.

Other EU countries

• Free from €150
• €17.50 on orders under €150.

United Kingdom (standard delivery, 5-8 business days)

• Free from £150
• £15 on orders under £150

United States

Since August 29, 2025, new customs regulations have been in force. As a result, import duties and taxes are always charged (USD 80-200 on average, depending on the order value).
These charges are the responsibility of the recipient and are collected by FedEx Express directly upon delivery.

Rest of the world (express delivery, 4-10 working days)

• Free from $230 (approx. €200)
• $53 (approx. €47.50) on orders under $230
• Australia: we unfortunately do not ship to Australia.

Delivery Times & Availability

• Stock items: shipping within 2-4 business days
• In case of delay or unavailability, you will be informed by email within a few days

Important

• Smaak Retail B.V. is not liable for courier delays or consequential damage caused by exceeding delivery times.
• Receive an incomplete delivery? Report it within 7 days.

Return Policy

Return costs by country:

• Netherlands: €5 excl.
• Belgium & Germany: €8.50 excl. VAT
• Other EU: €12.50
• Outside the EU: at your own expense and risk

For returns outside the EU, customers are fully responsible for shipping and additional costs (shipping, import and/or export costs). These will not be refunded.

Return charges will be automatically deducted from the amount to be refunded.

SALE

During SALE and promotions, delivery time may be longer than usual.

Return address

Smaak Amsterdam
Modemstraat 19
1033 RW Amsterdam
T. +31 (0)20 820 2321