Delivery and Shipping
Packaging upon delivery
When you receive your bag, it will be carefully wrapped in paper. We do this to keep the bag in good condition and protected during storage and transport.
During quiet periods, we often remove the protective paper for you. During busier times, such as sales, this may not be possible. Don't worry: you can easily remove the paper yourself.
Tip: Let your bag "breathe" for a bit afterward. The leather will naturally return to its perfect shape - think of it as a short beauty sleep for your bag!
Shipping Information & Return Policy
Free shipping
- Netherlands, Belgium & Germany, other EU countries : free shipping from €150.
- United Kingdom : Free shipping on orders over £150
- United States : Free shipping on orders over $230 (approx. €200)
- Rest of the world : Free shipping on orders over $230 (approx. €200)
Please note: If you order multiple items and return them (partially), causing the final purchase amount to fall below the free shipping threshold, you will still be charged the shipping costs.
Shipping costs per region
The Netherlands
- Free from €150
- €5.95 for orders under €150.00
Belgium & Germany
- Free from €150
- €6.95 for orders under €150.00
Other EU countries
- Free from €150
- €17.50 for orders under €150.00
United Kingdom (standard delivery, 5-8 working days)
- Free from £150
- £15 on orders under £150
United States
New customs regulations have been in effect since August 29, 2025. As a result, import duties and taxes will always be charged (on average USD 80-200, depending on the order value).
These charges are the responsibility of the recipient and will be collected directly by FedEx Express upon delivery.
Rest of the world (express delivery, 4-10 business days)
- Free from $230 (approx. €200)
- $53 (approx. €47.50) on orders under $230
- Australia : Unfortunately we do not ship to Australia.
Delivery times & Availability
- Stock items: ship within 2-4 business days
- In case of delay or unavailability you will be informed by email within a few days
Important
- Smaak Retail BV is not liable for delays by couriers or consequential damages due to exceeding delivery times.
- If you receive an incomplete delivery, please report this within 7 days.
Returns Policy
Return costs per country:
- Netherlands: €5.00 excl. VAT
- Belgium & Germany: €8.50 excl. VAT
- Other EU: €12.50
- Outside the EU: at your own expense and risk
For returns outside the EU, customers are fully responsible for shipping and associated costs (shipping, import, and/or export duties). These costs are non-refundable.
Return costs will be automatically deducted from the amount to be refunded.
SALE periods
During SALE and promotions, delivery time may be longer than usual.
Return address
Taste Amsterdam
Modem Street 19
1033 RW Amsterdam
T. +31 (0)20 820 2321